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This document defines Service Level of Managed Service for PostgreSQL (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

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Service Level

DB Cluster, read99.50%
DB Cluster, write99.50%

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Compensation Amount

Availability of DB Cluster — read:
Service Uptime Percentage in Reporting PeriodCompensation, % of Service Fee for Service in Reporting Period
< 99.50%-99.00%10.0%
< 99.00%-90.00%15.0%
less than 90.00%30.0%
Availability of DB Cluster — write:
Service Uptime Percentage in Reporting PeriodCompensation, % of Service Fee for Service in Reporting Period
< 99.50%-99.00%10.0%
< 99.00%-90.00%15.0%
less than 90.00%30.0%

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Definition of Service Unavailability

Unavailability of Service means unavailability of a DB Cluster consisting of three or more DB Hosts for reading or writing via supported clients. The list of supported clients for a specific type of DBMS can be found in technical documents of Service posted on Site.
Web address: https://docs.nebius.com/legal/sla-levels/managed-postgresql Publication date: February 19, 2025
Effective date: March 4, 2025