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This document defines Service Level of Standalone applications (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement and Linked Documents.

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Service Level

Service Availability 95.00%.

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Compensation Amount

Availability of Service:
Uptime Percentage in the Reporting PeriodCompensation, % of Service Fee of Service used in Reporting Period
< 95.00% - 94.00%10.0%
< 94.00% - 90.00%15.0%
less than 90.00%30.0%

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Definition of Service Unavailability

Unavailability of Service means the inability to create, access, operate, or delete deployed Applications via the Service. Service is considered unavailable when all of the following conditions are met:
  1. Customer cannot access or use previously deployed Applications through their provided endpoints.
  2. The issue is not related to Customer’s local network, internet connection, web browser, or Application misconfiguration or malfunction.

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Exclusions

In addition to exclusions specified in the Agreement and Linked Documents, the following shall not be considered as Service Unavailability:
  1. No access to the Service due to circumstances beyond the control of Nebius.
  2. The Service unavailability resulted from the user settings of firewall and routing rules.
  3. Issues with third-party packages, libraries, or Application code installed, deployed or configured by Customer.
  4. Limitations or unavailability resulting from Customer exceeding Service Quotas or Limits.
  5. Scheduled maintenance with at least 48 hours advance notice.

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Measurement of Service Availability

Service Availability is measured by Nebius monitoring systems, which perform regular checks on the accessibility and functionality of the Service.
Web address: https://docs.nebius.com/legal/sla-levels/applications/standalone Publication date: March 13, 2025
Effective date: March 13, 2025