Skip to main content
This document defines Service Level of Virtual Private Cloud (“Service”) and is an integral part of Nebius Customer Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level99.50%

​
Compensation Amount

Availability of Platform cloud resources connected to Filtering Incoming Traffic
Service Uptime Percentage in Reporting PeriodCompensation, % of Service Fee for Filtering Incoming Traffic in Reporting Period
< 99.50%-99.00%10.0%
< 99.00%-95.00%15.0%
less than 95.00%30.0%

​
Definition of Service Unavailability

Loss of external connectiveness of Platform’s cloud resources used by Customer with the public IP address provided by Nebius in respect of the service of Filtering Incoming Traffic.
Web address: https://docs.nebius.com/legal/sla-levels/vpc Publication date: September 25, 2024