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This document defines Service Level of Managed Service for Kubernetes (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level99.90%

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Compensation Amount

Service Availability
Uptime Percentage in the Reporting PeriodCompensation, % of Service Fee of Service used in Reporting Period
< 99.90%-95.00%10.0%
less than 95.00%25.0%

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Definition of Service Unavailability

No Customer access to the Control plane both within or from outside of the Platform for at least 5 minutes. The Service Level does not apply to the following cases:
  • No access to the Control plane due to circumstances beyond the control of Nebius.
  • The Customer uses other Control plane configurations, except for the Highly Available Control plane Configuration.
  • The Service unavailability resulted from the user settings of firewall and routing rules.
  • The Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.

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Definitions

Highly Available Control plane Configuration means a Control plane with ectd cluster size equal to 3 to 5.
Web address: https://docs.nebius.com/legal/sla-levels/managed-kubernetes Publication date: September 25, 2024