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This document defines Service Level of Compute Cloud (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

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Compensation Amount

Availability of a single Virtual Machine:

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Definition of a single Virtual Machine Unavailability

Loss of external connectiveness or a boot disk of a Virtual Machine. SLA does not apply to cases of loss of external connectiveness due to circumstances beyond Nebius’ control, including cases of DoS or DDoS attacks on Customer’s Virtual Machine. Availability of a group of non-replicated Disk’s:

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Definition of a group of non-replicated Disk’s Unavailability

The transition of two or more Disks from the same placement group to a faulty state in an 8-hour time interval (when after the transition of the first Disk to a faulty state within 8 hours, another Disk from the same group became faulty). A failed Disk state means that the Disk goes to the “ERROR” state (the disk state is displayed in the Console or via the https://docs.nebius.com/cli/quickstart).
Web address: https://docs.nebius.com/legal/sla-levels/compute Publication date: September 25, 2024