Service Level for Object Storage

This is an old version of the document, which expired on May 20, 2026. The current version is available at: https://docs.nebius.com/legal/sla-levels/storage. This document defines Service Level of Object Storage (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

Service Level	99.98%

Compensation Amount:

Service Uptime Percentage in Reporting Period	Compensation, % of Service Fee for Service in Reporting Period
< 99.98%-99.00%	10.0%
< 99.00%-90.00%	15.0%
less than 90.00%	30.0%

Definition of Service Unavailability:

50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
Network unavailability of the Object Storage endpoint caused by a removed announcement or other issues originating from Nebius.

Web address: https://docs.nebius.com/legal/sla-levels/storage Publication date: June 25, 2025 Previous version of the document: https://docs.nebius.com/legal/archive/sla-levels/storage-20240925