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This is an old version of the document, which expired on June 25, 2025. The current version is available at: https://docs.nebius.com/legal/specific-terms/storage. This document defines Service Level of Object Storage (“Service”) and is an integral part of Nebius Services Agreement (“Agreement”) and SLA available at: https://docs.nebius.com/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level99.98%
Compensation Amount:
Service Uptime Percentage in Reporting PeriodCompensation, % of Service Fee for Service in Reporting Period
< 99.98%-99.00%10.0%
< 99.00%-90.00%15.0%
less than 90.00%30.0%
Definition of Service Unavailability:
  • 50x response codes for more than 10% of queries during the observation period (at least 5 minutes);
  • Network unavailability of endpoint storage.ai.nebius.cloud due to removed announcement or other issues on the part of Nebius.
Web address: https://docs.nebius.com/legal/sla-levels/storage Publication date: September 25, 2024