> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nebius.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Level for Managed Service for Kubernetes

This document defines Service Level of Managed Service for Kubernetes (**"Service"**) and is an integral part of Nebius Services Agreement (**"Agreement"**) and SLA available at: [https://docs.nebius.com/legal/sla](https://docs.nebius.com/legal/sla). Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.

| Service Level | 99.90% |
| ------------- | ------ |

## Compensation Amount

Service Availability

| Uptime Percentage in the Reporting Period | Compensation, % of Service Fee of Service used in Reporting Period |
| ----------------------------------------- | ------------------------------------------------------------------ |
| \< 99.90%-95.00%                          | 10.0%                                                              |
| less than 95.00%                          | 25.0%                                                              |

## Definition of Service Unavailability

No Customer access to the Control plane both within or from outside of the Platform for at least 5 minutes.

The Service Level does not apply to the following cases:

* No access to the Control plane due to circumstances beyond the control of Nebius.
* The Customer uses other Control plane configurations, except for the Highly Available Control plane Configuration.
* The Service unavailability resulted from the user settings of firewall and routing rules.
* The Service unavailability resulted from its integration by the Customer with an external application or installation by the Customer of an application, which disabled the Kubernetes® Cluster.

## Definitions

**Highly Available Control plane Configuration** means a Control plane with ectd cluster size equal to 3 to 5.

***

Web address: [https://docs.nebius.com/legal/sla-levels/managed-kubernetes](/legal/sla-levels/managed-kubernetes)

Publication date: September 25, 2024